Posted: August 20, 2020 Full-Time Appleton, WI, United States
Are you outgoing and passionate about customer service? Suburban is looking for a Service Technician to work in a faced paced environment that is always changing. This position will teach and lead team members while completing their work quickly and carefully. Detail orientation is key in this position tasks must be precise and thorough. Communication is also very important in this position you will need to be attentive and respectful to initiate a relationship that creates a customer for life. Are you up for the challenge?
What you’ll be doing:
Lead problem solver committed to excellence and producing a high-quality level of work. With limited supervision and with proper credentials, they are responsible for a wide range of electrical service repairs, troubleshooting, and maintenance within commercial and industrial settings
Electrical Service Technicians will keep customers committed to Suburban Electric by leaving the customer with the ultimate service experience through strong troubleshooting and communication skills
Takes ownership of each job by ensuring jobsite cleanliness, organization while being safe, approachable, and professional
Uses industry knowledge to select appropriate materials and offer options to customers to perform routine electrical maintenance and service while providing professional, courteous, and helpful customer service
Conducts extensive on-site electrical, mechanical and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs or replacements utilizing visual inspection, test procedures and appropriate test equipment.
Has the capability to perform a general safety audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies. Reassembles and tests equipment after repairs and maintains records of all parts used and labor time spent
Consults with customers before and after service regarding all repair and safety related issues and discusses recommendations that will assist the customer with improving their electrical systems, prior to leaving job site
Determines items requiring quotation and promptly communicates to Service Lead or Manager of actions necessary to sell or complete the repairs
Strong communication skills are required to gain the customers trust and respect ensuring install process to certify that the customer is satisfied with the work completed
Technicians must have patience and a conscientious mindset when speaking with a customer to ensure Suburban’s core value of Building Trusting Relationships is carried out
What you’ll bring to the table:
Minimum of 8 years’ experience within the Electrical and Industrial industry
High school diploma or general education degree (GED)
Experience with work order completion through hand-held, tablet or mobile device is preferred
Ability to work nights, holidays, weekends, be on an on-call rotating schedule with some overnight travel as needed
This position may require employees to drive a company vehicle. If so, employees must possess a valid driver’s license and have a good driving record that allows the company to insure such individual under the company’s insurance policies. Employee must also carry auto liability insurance. Employee will be subject to the Company’s policy concerning company vehicles
What we’ll do for you:
Our Culture. Safety, core values, teamwork, feedback, and continuous improvement. This is our culture. This is how we work together. This is how we do business.
Your Career. You have a career here at Suburban. Not just a job. We want you to reach your highest potential. You decide what that is.
Our Commitment. To your financial health and well-being. This starts with the Great Game of Business, the Employee Stock Ownership Plan (ESOP), bonus plan, increased income potential, and benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)